We work with government agencies and other regulatory bodies that expect more than a ‘standard investigation course’. Our clients expect the delivery of investigation and compliance monitoring skills to their staff which not only meet nationally accredited standards but can be effectively applied to their working environment.
ICETS delivers courses designed to integrate the legislation, policy & procedures of your own working environment with the investigation and compliance monitoring skills delivered through our courses. Through our complimentary consultancy session we take the time to get to know your organisation before we recommend a training solution.
Effectively, this speeds up the application of the investigations skills acquired during training to your organisations working environment. That means no lengthy periods of staff having to ‘relearn’ their roles and how their new investigation skills relate to their current working environment.
Why provide training to the standard of criminal investigations?
The answer to this question is simple. Your level of response to a non-compliance investigation should be dictated by the seriousness of the non-compliance and not the manner in which it was investigated.
Non-compliance matters investigated to a criminal standard have the enforcement options of
- Warning letter.
- Compliance enforcement orders.
- Lawful monitoring options.
- Monetary fines.
- Civil action or disciplinary actions.
- Criminal prosecution.
Lower Standards of investigation may only limit your options to sending out a warning letter (often referred to as ‘the scary letter’ amongst regulatory agencies)
A breach of legislation, no matter how minor, can be the trigger or cause of significant impact either physically or financially to the community. Your clients are more likely to comply with legislation and guidelines if they know that it is monitored and will be enforced.
Multiple breaches (repeat offending) to legislation may eventually result in criminal or civil prosecution.
ICETS courses are designed to provide your investigators with the skills and knowledge to gather evidence in such a way that it withstands scrutiny at any level of compliance enforcement.
Remember improved investigation skills lead to effective enforcement. Effective enforcement, results in increased industry compliance and public confidence in your organisation’s role.
A skilled investigator will draw on not only their experience base but the skills and knowledge of the people around them. They can undertake any type of investigation regardless of its nature.
Our courses provide investigation and compliance monitoring skills which are transportable between any level and type of investigation. We show investigators that they are not limited by their own experience but can complement their own skills and knowledge by accessing and drawing on other resources.
The skills obtained through our courses are designed to enable course participants to examine any breach or non compliance to legislation. After completing our courses they will be able to;
- Detect and analyse the breach or non compliance.
- Identify the cause.
- Manage compliance.
- Identify and gather evidentiary proofs to substantiate breach.
- Recommend action.
- Report on investigation results.
At ICETS we understand that the loss of staff on lengthy training courses can seriously impact on your productivity. We also understand that staff development is imperative if the drive towards increased productivity is to be maintained.
Through consultation with your organisation and our combined ‘face to face’ and ‘on line learning’ solutions, ICETS develops courses to meet your training development needs without reducing your efficiency.
Through our complimentary consultation process, we identify your specific training requirements and determine which component of training requires ‘face to face’ course facilitation and which area can be effectively met through on line training and assessment.
Our courses are developed and delivered by current senior investigators from a variety of areas within government enforcement and compliance monitoring agencies
Like any profession, investigators work in an environment of constant change. Continued changes to legislation, technology, public expectation and work place reform mean that investigation skills can become outdated. Outdated investigation skills can reduce your effectiveness.
Remember: If a person says “we have 10 years experience in investigation skills training” they may be saying that they have been teaching outdated investigation skills practices for the past 10 years.
Compliance enforcement or investigations can impact severely on those at the centre of the investigation. It is imperative that any enforcement action taken is founded on the advice of a professional investigator. ICETS course facilitators are practicing investigators within government law enforcement and regulatory agencies.
Our courses combined with the investigation experience of course facilitators ensure that your training experience is based on current investigation practices that are continually tried and tested.
We also understand the benefits of agencies who desire to use their own in house trainers for the course delivery. ICETS develop training partnerships with client agencies that required a course for their working environment which could be delivered by the client’s in-house trainers.
We work closely with the partnership client agencies to develop courses and delivery strategies for their own facilitators. ICETS ensures that course facilitators have a level of currency in investigation & compliance monitoring skills to ensure training delivered is both relevant and effective.
We believe that industry training should come from current industry professionals and result in an increase in productivity and development of staff. Training shouldn’t be just about getting ‘another qualification’ by completing a course from a nationally endorsed Training Package.
Nationally recognised qualifications need to be the benchmark for training but not the ceiling. ICETS takes qualifications from the nationally endorsed PSP04 Public Sector Training Package and transforms them into a dynamic training event which is:
- Customised to meet the working environment of the client.
- Developed and delivered through experienced investigators.
- Mapped to meet and exceed competency standards of nationally endorsed training packages.
- Delivered through an interactive training environment.
Training can and should be a satisfying experience where participants walk away with the formal qualification sought and a sense of self improvement and increased confidence.
The underlying belief and values that surrounds ICETS training experiences is that it is delivered through experienced investigators. Whether these are from ICETS investigators and course facilitators, or trainers sourced from within the client agency, we ensure that training is delivered by facilitators that know, understand and utilise the skills & knowledge that they are passing on.
Customisation is our speciality.
ICETS currently has a wide range of clients including Commonwealth agencies, State and Local Government Departments and the private corporate sector. All our courses have been designed to suit the individual needs of our clients.
This is done by mapping client legislation, policy & procedures to our nationally recognised qualifications. We can also create a course for a specific skill area (e.g. interviewing skills).
We are nationally diverse.
ICETS delivers training in all states and capital cities throughout Australia. Our course consultants will take the time to meet with you and discuss your training needs. Our customisation processes are not done solely through a series of phone calls and e-mails but includes face to face consultation.
Our course development process is flexible.
Different client agencies have different training needs. Some organisations may have a limited area of investigative responsibility whilst others may have a nationally focussed compliance monitoring role. Regardless of the scope of your investigation role, powers or responsibility, we guarantee our courses will be designed to meet your specific needs.
Training delivery is tailored to your geographical needs.
Some client agencies are centrally based in metropolitan areas where other clients have staff scattered throughout regional areas. We can develop courses to suit not only your training needs but to take into account other factors unique to your agency such as geographical boundaries impacting on training delivery.
Quick Response is guaranteed.
ICETS uses a team of professionals to develop our courses in a timely and effective manner. We regularly deliver training in all capital cities. ‘In-House’ course packages can be developed for clients review within 6 weeks of request.
When you are looking for an organisation to deliver investigation or compliance monitoring training, there are few that you will find who specialise in this field alone. However of the few that do, consider asking this question.
When was the last time your trainers actually practiced what they teach?
There have been continuous amendments to legislation, advances in technology and modern workplace risk management practices which relate to investigation best practices. The skills held by a non practicing investigator may not be current for today’s complex environment.
What makes ICETS different is our commitment to the currency and expertise of our facilitators and trainers. Our courses are developed in close consultation with industry and by experts who currently hold senior investigation positions within government law enforcement and regulatory agencies.
Our promise to you is that the knowledge and skills you obtain through our courses not only exceed the national competency standards but are tried and proven within both criminal and government regulatory environments.